Live chat or instant chat, is a fantastic and cost effective way for your website visitors to contact you, this tool allows your business to provide superior support that eliminates that perhaps costly phone call and the feeling of being trapped by a salespersons somewhat annoying sales patter. The live chat facility gives your visitors access to a real time assistant allowing either party to build up a rapport before committing to a service or product.

Increase customer loyalty and create innovative relationships with new and existing customers, give your users the feeling of constant support and allow for queries to be dealt with efficiently. Whether you work in web design, web hosting, insurance, real estate, education or you are selling items from your online store. This is a great way to communicate and to increase sales allowing your customers to interact with you on a personal level giving your website a sense of humanity.

Customisation

The live chat interface is a customisable piece of software that can be manipulated to look and feel like your website. Webasoft will help you decide the best position for your instant chat button to appear on your website, allowing for maximum exposure to excite your users into contacting you.

Security

Online chat is secured against intrusion to prevent people seeing your conversations, all messages are transmitted over a 256-bit SSL encrypted connection to help thwart unauthorised parties from listening in.

Features

• Live chat with website visitors
• Multiple simultaneous chat sessions
• Operator-to-operator chats
• Transferable calls
• Proactive chat
• Assign operators to multiple departments
• Easy integration with your web site
• Automatic emailing of chat transcripts